Is shipping really free?
Yes, for all dog accessories and care products, in the 27 countries of the European Union. For doypacks (packs of 100), shipping costs €4.90 in Bulgaria and €14.90 elsewhere in the EU. It is free from 2 packs in Bulgaria and from 3 packs in the EU.
How long until I receive my order?
Usually 6 to 20 business days depending on the product. The delivery time is shown on each product page, and you receive a tracking number.
Which harness size should I choose?
Measure the chest just behind the front legs and check the size guide on the product page. Between two sizes, choose the larger one.
Is the nail clipper right for my dog?
It is designed for small and medium dogs, cats and rabbits. For a very large dog with thick nails, ask your vet or groomer for advice.
Can I return a product?
Yes, within 14 days of receipt. Everything is explained on our Returns and refunds page.
Which payment methods do you accept?
Bank cards and the methods offered at checkout. Payment is 100% secure.
How can I contact you?
By email at contact.ineotex@gmail.com. We reply within 48 business hours.